Our Story
Honesty and integrity above all
In 1941, Jim Ƶopened the first Ƶ& Company office in Columbus, Georgia. He founded the company on three principles.
For over 80 years, these principles have been embedded in Crawford’s culture, shaping the company’s ongoing commitment to putting people first and delivering the highest quality service for its customers. To learn more about Crawford's ongoing commitment to ethical business practices, we invite you to review our global code of business conduct and ethics.
Our purpose
Restoring lives, businesses and communities.
Our values
Our purpose is embedded in our values — to RESTORE is a part of everything we do.
Since 1941
What started as an attempt to make milk truck deliveries more efficient has evolved into a global enterprise, solving claims-handling challenges for thousands of businesses around the world. It’s a long, proud history, and you can review many of the highlights below.
Jim Ƶopens the first Ƶ& Company office in Columbus, Georgia.
Jim Ƶcreates an employee training program that would later evolve into ƵEducational Services and set the standard for education of claims adjustment in the insurance industry.
Ƶestablishes new company slogan — "Top quality, promptly"
The company’s first acquisition of L.C. Arney, an independent adjusting company, opens the door to Baton Rouge, Louisiana at a cost of only $7,000.
Ƶopens an office in London, beginning its international expansion.
Ƶexpands to Canada, initially with offices in Vancouver and Toronto.
Ƶbecomes a publicly traded company issuing 225,000 shares of common stock at $16 per share.
Crawford’s MAYDAY, a 24/7 claims referral service revolutionizes the industry and solidifies Ƶas the leading innovator of claims solutions.
Rehabilitation, risk management, and catastrophe support are added to the Ƶservice catalog as Ƶexpands beyond property and casualty.
Ƶdebuts Risk Sciences Group (RSG), a risk management service that gives self-funded corporations the ability to better understand their risk situations and manage them more effectively.
Ƶbegins a decade of global expansion, acquiring Graham Miller Group, Brocklehurst Group and Thomas Howell Group during the 1990s.
Ƶcelebrates 50 years in business.
Ƶacquires Adjusters Canada Inc., becoming the largest loss adjusting firm in Canada.
Ƶacquires Contractor Connection adding managed repair to its growing suite of services.
- Broadspire, Crawford’s largest acquisition to date, adds global TPA services, medical management, and more to the Ƶportfolio.
- Specialist Liability Services acquired in the UK to ensure continued growth in the Lloyd's and London market.
Contractor Connection launches in Canada
The Company's second largest acquisition, GAB Robins, significantly increases Crawford's claims handling business across a wide range of product lines and bolsters its global specialty claims services.
Ƶestablishes its Global Business Service Center (GBSC) in Manila, Philippines, to consolidate and scale business functions and services.
- Ƶcelebrates 75 years in business.
- ƵInnovative Ventures (CIV) begins its work researching and investing in partnerships and acquisitions to support Crawford’s strategic plan.
Through CIV, Ƶacquires a majority interest in WeGoLook, an on-demand field services company combining technology with the gig economy to gather and validate information anytime, anywhere.
- WeGoLook launches in the UK, pushing forward ongoing innovations in claims management and significantly enhancing claims responsiveness.
- Ƶ& Company (Canada), Inc. announces acquisitions of Cherrie Griffith Ltd., a provider of risk and claims services in the Ottawa region, and James, Dube, Spraggs Adjusters Ltd., with locations in Winnipeg and Brandon, Manitoba.
- Ƶcelebrates 50 years as a public company.
Ƶintroduces the industry’s first smart water-detection product.
- Rohit Verma named CEO and Joseph Blanco named president.
- Ƶestablishes Office of Diversity, Equity and Inclusion.
- Ƶacquires HBA Legal, and it becomes part of ƵLegal Services.
- Ƶcelebrates its 80th anniversary.
- Ƶacquires Praxis Consulting, edjuster and BosBoon Expertise Group BV.
Today
Ƶis the largest publicly listed independent provider of claims management and outsourcing solutions globally with nearly 9,000 employees in over 70 countries around the world.